Privacy Policy

This Privacy Policy describes how Bob's Job ("we," "us," or "our"), operating at www.bobsjob.com, collects, uses, stores, and discloses information about you when you use the Platform. By using the Platform, you agree to the collection and use of your information as described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when using the Platform, including:

• Homeowners: Name, email address, phone number, home address or zip code, and description of your home service project;
• Service Professionals: Name, business name, email address, phone number, service categories, service area, and any profile content you upload including photos, descriptions, and credentials;
• Payment information, which is collected and processed directly by Stripe and is not stored by Bob's Job;
• Communications you send to us via the contact form, chat, or otherwise.

1.2 Information Collected Automatically

When you use the Platform, we and our third-party service providers may automatically collect:

• IP address and approximate geographic location;
• Device identifier, browser type, and operating system;
• Pages viewed, links clicked, and time spent on the Platform;
• Referring website or traffic source;
• Session data including mouse movement, scrolling behavior, and page interactions.

2. Tracking Technologies

2.1 Cookies

The Platform uses cookies, small data files stored on your device, to enhance your experience, remember your preferences, and support analytics. We use essential cookies necessary for the Platform to function, analytics cookies via Google Analytics, and customer support session cookies via Tawk.to. You may control cookies through your browser settings, though disabling them may limit Platform functionality. To opt out of Google Analytics data collection, visit https://tools.google.com/dlpage/gaoptout.

2.2 Web Beacons

The Platform may use web beacons (also known as pixel tags or clear GIFs), which are small graphics embedded in pages or emails that allow us to track whether pages were accessed or emails were opened. This helps us understand content effectiveness and user behavior.

2.3 Session Monitoring

We and our service providers may monitor and record how you interact with the Platform, including page navigation and click patterns, in order to improve the user experience and diagnose technical issues.

2.4 Do Not Track

The Platform does not currently respond to browser-based "Do Not Track" signals.

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the Platform;
• Connect Homeowners with Service Professionals by sharing contact information upon Lead purchase;
• Process payments and manage billing through Stripe;
• Send notifications about Lead opportunities, account activity, and Platform updates;
• Respond to inquiries and provide customer support via Tawk.to;
• Monitor and enforce these Terms and our policies;
• Detect, prevent, and investigate fraud, abuse, or unauthorized activity;
• Comply with applicable laws and legal obligations;
• Analyze usage trends through Google Analytics.

4. How We Share Your Information

4.1 With Service Professionals

When a Service Professional purchases a Lead, we share the Homeowner's contact information as provided in the project request with that Service Professional. By submitting a project request, Homeowners consent to this sharing.

4.2 With Homeowners

We may share a Service Professional's profile information with Homeowners who have submitted relevant project requests.

4.3 With Third-Party Service Providers

We share information with vendors that assist in operating the Platform, including:

• Stripe — Payment processing (https://stripe.com/privacy)
• MongoDB — Database storage (https://www.mongodb.com/legal/privacy-policy)
• Google Analytics — Usage analytics (https://policies.google.com/privacy)
• Tawk.to — Customer support chat (https://www.tawk.to/privacy-policy/)

These third parties are authorized to use your information only as necessary to provide their services to us.

4.4 Legal and Safety Disclosures

We may disclose your information if we believe it is necessary to: (a) comply with applicable law, legal process, or government request; (b) enforce these Terms; (c) protect the rights, property, or safety of Bob's Job, our Users, or the public; or (d) detect, prevent, or address fraud or security issues.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Your information is considered a business asset of Bob's Job.

4.6 No Sale of Personal Information

We do not sell your personal information to third parties for their own marketing purposes.

5. Communications and SMS

By providing your contact information on the Platform and submitting a project request or creating an account, you expressly consent to receive communications from Bob's Job and, where applicable, Service Professionals, via email, phone, or text message (SMS), including through automated or prerecorded systems. Standard message and data rates may apply. You may opt out of marketing text messages at any time by replying STOP to any such message. You may opt out of marketing emails by clicking the unsubscribe link in any email. Note that opting out of certain communications may affect your ability to use the Platform fully.

6. Data Security

WE TAKE REASONABLE TECHNICAL AND ORGANIZATIONAL MEASURES TO PROTECT YOUR PERSONAL INFORMATION AGAINST UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION, AND DESTRUCTION. HOWEVER, NO METHOD OF INTERNET TRANSMISSION OR ELECTRONIC STORAGE IS COMPLETELY SECURE, AND WE CANNOT AND DO NOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR PERSONAL INFORMATION. YOU PROVIDE YOUR INFORMATION AT YOUR OWN RISK. IN THE EVENT OF A DATA BREACH AFFECTING YOUR INFORMATION, WE WILL COMPLY WITH APPLICABLE NOTIFICATION REQUIREMENTS UNDER MAINE AND FEDERAL LAW.

7. Data Retention

We retain your personal information for as long as your account is active, as necessary to provide Platform services, and as required to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us through the contact form on the Platform, subject to any legal retention requirements.

8. Your Choices and Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise such rights, please contact us through the contact form on the Platform. We will respond to verified requests in accordance with applicable law. You may opt out of marketing communications at any time as described in Section 5.

9. Children's Privacy

The Platform is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from someone under 18, please contact us through the contact form on the Platform and we will promptly delete it.

10. Maine Residents

If you are a resident of the State of Maine, you may have additional rights under Maine law regarding your personal information. Please contact us through the contact form on the Platform for more information.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will update the "Last Updated" date at the top when we do. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.

12. Contact

For questions or concerns about these Terms or this Privacy Policy, please reach out through the contact form in the Settings section of the Platform.